BTCRecoveryPro (“we”, “our”, or “us”) is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit a recovery request, or engage with our crypto recovery services.
1. Information We Collect
We collect the following types of information when you interact with our website or services:
- Personal Information
- Wallet address (for verification only, never accessed or controlled)
- Case-Related Information
- Recovery issue details (e.g., wallet type, transaction ID, chain involved)
- Uploaded files (e.g., wallet backups, screenshots, transaction records)
- Recovery preferences and communication logs
- Technical Information
- Website usage data (via cookies or analytics tools)
We never collect private keys, full seed phrases, passwords, or any credential that would give us control over your wallet or funds.
2. How We Use Your Information
We only use your information to:
- Evaluate your case and deliver the requested recovery service
- Communicate securely with you throughout the process
- Create and maintain internal recovery records
- Generate forensics or legal documentation (with your approval)
- Improve our website and service offerings
We do not use your information for marketing without explicit consent.
3. Legal Basis for Processing
We process your personal data based on:
- Your consent (when you fill out a form or initiate recovery)
- Contractual necessity (to deliver the service you’ve requested)
- Legal obligations (for AML, fraud prevention, or regulatory compliance)
4. Data Storage & Protection
- All case-related files and client data are stored offline, in secure, encrypted
- We retain your data only for as long as necessary to fulfill your request or comply with legal requirements.
- We use firewall protection, data encryption, and strict access control
- Staff access is granted on a need-to-know basis only and governed by
We never sell, rent, or share your data with third-party advertisers.
5. Data Sharing and Disclosure
We may share limited information only in these circumstances:
- With law enforcement or legal authorities if required by law or court order
- With legal firms or exchange platforms at your request (e.g., for KYC verification or tracing support)
- With internal consultants working under strict confidentiality agreements
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw your consent at any time
- Object to certain processing activities
- Request data portability (where applicable)
To exercise these rights, contact us at support@btcrecoverypro.com
7. Cookies & Analytics
We may use cookies or analytics tools (e.g., Google Analytics) to understand how visitors use our site and improve performance. You can manage cookie preferences via your browser settings.
No sensitive data or recovery case content is ever tracked via cookies.
8. Data Retention
We keep your personal and case information only for:
- As long as your recovery is active or ongoing
- A reasonable period after closure for support, reporting, or legal audit
- As required by UAE regulatory or financial laws
After this period, your data is securely deleted or anonymized.
9. Third-Party Links
Our website may link to third-party sites (e.g., law firms, exchanges). We are not responsible for the privacy practices or content of those sites. Always review their privacy policies before sharing personal data.
10. Children’s Privacy
Our services are not directed to children under the age of 18. We do not knowingly collect or store personal data from minors.
11. Changes to This Policy
We may update this Privacy Policy to reflect legal or service changes. The latest version will always be available on this page, with the “Effective Date” updated accordingly.
12. Contact Us
If you have questions, concerns, or data access requests, please contact:
BTCRecoveryPro
Email: support@btcrecoverypro.com
Ajman Free Zone, United Arab Emirates
